We are looking for a service advisor to join the team at our Timaru branch. Duties will include:

• Developing and implementing service standards and procedures for the service delivery department in Timaru and Dunedin
• Supervising other members of the workshop service team
• Maintaining customer relationships and improving response and job completion times
• Updating service methods to improve overall efficiency
• Job allocation to be discussed with Timaru Foreman, for proper allocation and expectations on work involved and estimated labor.
• Using follow-up reports to forward plan service bookings
• Work In Progress (WIP) reports used daily to manage open jobs, order parts as required and provide communication both with customers and our own team on exactly where jobs are at
• Any debtor and creditor queries are actioned immediately.
• Working with the Company to set/maintain budgets for the Timaru and Dunedin workshops and reach these targets.
• Provide training and technical support for all technicians as/where required.
• Workshop and technician warranty claims to be processed and put forward to the General Manager for approval
• All jobs, whether internal or external, need to be budgeted for all jobs over budget have prior approval obtained by the respective client
• Identify any training requirements for the technicians to the Service Manager & Training Manager. These will be processed as part of the Company training schedule.
• Identify any potential sales opportunities to the Sales team
• Creating and developing fleet service reports to clients
• Instructing customers on equipment operation, care and maintenance
• Inspecting rental equipment for on-hire to confirm current status and on de-hire, checking the condition of the equipment and discussing issues raised with the Rental Manager and clients.